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FREQUENTLY ASKED QUESTIONS

Hello! Welcome to Envy Decor
Have questions, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, feel free to contact us.

WHAT IS YOUR REFUND POLICY?

  • All orders must be cancelled 14 days prior to the event date for a refund.

  • Orders cancelled 7 days prior may be subject to a refund of 50%. 

  • All deposits are non-refundable.

  • If there is a problem with your order, please contact us by email or text us at 647-482-4885

  • Check out our Policy page for more information on refunds.

WHAT ARE YOUR DELIVERY HOURS ?

  • We deliver between 8 am and 8 pm Monday to Friday

  • We deliver between 9 am and 6 pm Saturdays and Sundays

  • You will receive a text once we have arrived. 

  • Same-day delivery orders must be placed before 10 am. 

  • *Same-day delivery slots are limited and fill up quickly! 

  • We recommend placing your orders ahead of time to secure a spot.

HOW DO I PLACE AN ORDER?

You can place your order in several ways;


Please feel free to contact us to discuss an order. 

WHAT IF I WOULD LIKE TO ORDER SOMETHING YOU DON'T HAVE LISTED?

Send us an email or text of the balloon design or theme you are looking for, we might not have it in our regular stock but we could check with our suppliers.

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*Orders for special themes or items should be made at least 2-3 weeks prior to the event date.

WHICH PAYMENT METHODS DO YOU ACCEPT?

  • Our online booking accepts credit cards and Interac.

  • We also accept e-transfer. 

HOW FAR IN ADVANCE SHOULD I ORDER MY BALLOONS?

  • The earlier the better, you'll be more likely to secure a date.

  • It's best to place your order 2 weeks prior to the event.

  • For customized garlands and clusters, we recommend placing your order 2-3 weeks prior to the event. 

  • Helium balloons & and bouquets can be placed 5 days prior to the event.

HOW LONG DO THE BALLOONS FLOAT FOR?

  • 11" inch Latex Balloons without Hi-Float --> 12 - 24 hrs

  • 11" inch Heart Balloons without Hi-Float --> 6 - 8 hrs

  • 16" inch Latex Balloons without Hi-Float --> 20 - 30 hrs

  • 18" inch Latex Balloons without Hi-Float --> 20 - 36 hrs

  • Foil Balloons --> 2-10 Days

  • 11" inch Latex Balloons with Hi-Float --> 3 Days - 1 Week

  • 16" inch Latex Balloons with Hi-Float --> 1 - 2 Weeks

  • 18" inch Latex Balloons with Hi-Float --> 1 - 2 Weeks

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We cannot guarantee how long your balloon will last. 

BALLOON CARE

Balloons are very sensitive. To avoid popping, keep them away from direct sunlight, extremely cold weather and sharp object. When balloons are left outside or in hot temperatures, they expand which causes them to pop. This also causes them to oxidize (gives the balloons a matte look).  We recommend keeping your balloons indoors. 

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What about outdoor events?
We have a special method for outdoor events that will help reduce the popping of balloons.
We cannot guarantee that it will not pop or how long they may last. 

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LOOSE BALLOONS VS HELIUM BALLOONS

  • All our balloon bouquets come filled with helium, treated with ultra hi-float, attached to a ribbon and a balloon weight.

  • Our solo balloons just come on a ribbon but have the option of being treated with Ultra hi-float and adding a balloon weight.

  • Looking for multiple balloons with a weight, take a look at our balloon bouquets. 

DO YOU SPONSOR EVENTS?

Yes, we love working with non-profit, charitable events and any other organizations.
Contact us for more information.

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