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REFUND POLICY

All service bookings must be cancelled 14 days prior to the event date for a refund.
Service/ or products cancelled 7 days prior may be subject to a partial refund depending on the service/ or product. In addition, please note the following: (i) the following products are not eligible for refunds: Personalized products (personalized writing on balloons ), services/or products labelled final sale or sale, Discounts greater than 15%
All booking deposits are non-refundable.

To cancel a service/ or product you must send us an email at info@shopenvydecor.com or
WhatsApp message us at (647) 482 -4885.

Pop Policy
If your balloon pops within 20 minutes after it’s been delivered, take a picture, and send us an email at info@shopenvydecor.com or send the picture to our WhatsApp account (647) 482-4885 and we will be In touch.
The picture must be sent no more than 25 minutes after having received the balloon. (The image must have a time stamp.)

This policy only applies to balloon bouquets and helium balloons.

*NOTE - Balloons are very delicate, balloons must be indoors and away from direct sunlight or sharp object.
If balloons have been left outside or in direct sunlight, this policy will be nulled.

Terms & Policy: Text

TERMS & CONDITIONS

Overview

This website is owned and operated by Envy Decor. Throughout the site the terms “us”, “our”, and “we” refer to Envy Decor. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. Envy Decor offers this website and all its information, and services available from the site to you, the user, conditionally upon your acceptance of all terms.

By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. Please read the terms carefully before accessing or using our website. If you do not agree to the terms and conditions of this agreement, then you may not access the website or use any of our services.


Any new tools and services added to the store shall also be subject to the Terms and Services. We reserve the right to update, change or replace any section of these Terms of Services by changes and/or updates to our website. Continuing to access or use our website after the changes or updates constitutes your acceptance of the changes.


Our website is hosted by Wix.com Inc. They provide us with an online e-commerce platform that allows us to sell our services to you.


Part 1 – Conditions

We reserve the right to refuse service to anyone for any reason at any time. The use of our Services for any illegal or authorized purpose is not allowed, you must not violate any laws in your jurisdiction including but not limited to copyright laws. Breach of these Terms will result in immediate termination of your services.



Part 2 – Online Terms

In order to use our website and/or receive our services, you must be at least 19 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


Part 3 – Services and Products

When purchasing a service or product, you agree that: (i) you are responsible for reading the full item listing before committing to buy it: (ii) you enter into a legally binding contract to purchase a service/ or product when you commit to buy a service/ or product and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes


Certain services/or products may be available exclusively online through the website and may have limited quantities. These services/ or products may be subject to returns only in accordance with our Return Policy.


Part 4 – Changes to Services

We may, without prior notice, change the Services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or no reason.


Part 5 – Copyrights and Ownership of property

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Envy Decor. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


Part 6 – Comments, Feedback and Submissions

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website.


You agree that we may use, at any time, without restrictions edit, copy, publish, translate, and otherwise use any comments, emails, or feedback that you forward to us. We reserve the right to not be under any obligation to respond to any comments or pay any compensation for any comments.


You may not use a false e‑mail address, pretend to be someone other than yourself, or mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. 


Part 7 – Indemnification

You agree to indemnify and hold Envy Decor harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Part 8 – Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Envy Decor be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Envy Decor assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Part 9 – Laws and Dispute

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Ontario, Canada without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Toronto. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Part 10 – Termination and Suspended Account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.


Part 11 – Promotional Emails

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 


Part 12 – Changes to Terms of Conditions

You may review the current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any parts of these Terms of Conditions by updating and posting changes to our website.  It is the responsibility of the user to check our website periodically for any changes. By accessing or using the website of our service, following any changes to the Terms and Conditions constitutes acceptance of these changes.


Part 13 - Contact Information

If you have questions about the Terms and Conditions, please contact us at info@shopenvydecor.com

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